Computer Tech For Hire • About Me

About Me

Some of my past experiences

Ross M. Soderberg

Summary

Twenty eight years experience at the retail and customer support level associated with managerial and technical operations. Demonstrated leadership in the field of installation, diagnostic testing, software and technical support programs, with emphasis in the area of micro-computer and peripheral equipment.

Professional Experience

Inacomp Computers 1993 - May 08

Eastpointe, Michigan 480921

Senior Systems Engineer - Responsible for maintaining all walk-in customer services including on-site repairs.

Digital Desktop (DEC) 1992 - 1993

Contracted through New Boston

Novi, Michigan 48375

Help Desk - Engineer and customer phone support for PC based equipment - CPU's and Peripherals. Dispatch engineers and parts.

ComputerLand of Southfield 1985 - 1992

Southfield, Michigan 48034

Head Technician - Responsible for directing all customer contract and walk-in services, including phone support and contract sales agreements to customers. Responsible for maintenance of technical manuals, educator to sales, in-house and on-site technical personnel. Over-see component inventory. Conduct overnight cleaning and emergency services.

Simtec/COMPCO Computer Centers 1982 - 1985

Birmingham, Michigan 48010

Service Manager - Responsible for directing, implement, and managing technical support staff in the areas of education, servicing, and customer relationships.

Computer Connection Incorporated 1981 - 1982

Farmington Hills, Michigan 48018

Computer Technician - Responsible for cleaning, assembly, and disassembly of equipment, diagnostics, trouble-shooting, customer servicing, including on-site repairs.

Ford Motor Company 1974 - 1980

Rawsonville, Michigan

Quality Control Technician - Responsible for testing and assembly of wiper blade motors and other mechanical components.

Education

Macomb Community College 2008 - 2009

South Campus, Warren, Michigan

Preliminary network classes

Oakland Community College 1981 - 1982

Auburn Hills, Michigan

Associates Degree of Applied Sciences

Washtenaw Community College 1980 - 1981

Ypsilanti, Michigan

Various courses toward degree in Applied Sciences

Macomb Community College 1975 - 1976

South Campus, Warren, Michigan

Preliminary pre-degree courses

Special Education

Certified technician on micro-computer equipment and peripherals, such as: IBM, Lenovo,Hewlett Packard, Dell, Gateway, and Lexmark...

CompTIA A+ & CompTIA PDI+

(CompTIA Certified Computer & Printing and Document Imaging Technician)